In 2013 founder Tim Masters planned and performed his first mobile laser tag event along the banks of the San Gabriel River in Georgetown Texas. His customer was a boy celebrating his 8th birthday.
Tim had spent weeks organizing work instructions and processes for the event – things the customer does not see, but things that make the event a success with the whole family. With Tim’s background in leadership, operations and process management, he was a stickler for specifics, knowing that quality is in the details.
When the party was over, the little boy stood in front of him and said, “Coach Tim, that was the best birthday party I’ve ever had.” That was a life changing moment – Tim knew this was what he wanted to do – make kids and parents happy in their celebrations.